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Users contribute data to—and do analysis within—your insights hub. Most customers buy enough users for their product management, research, and design teams. Some also buy users for their sales, customer success, support, and marketing teams to also contribute data to the insights hub.

Like users, viewers also have a user account, but they can’t upload, create, or edit. Viewers can instead only search, view, and comment on data and insights in your insights hub. Unlimited viewers are included for free to help you get customer insights in front of as many people as possible in your organization.

Access is controlled by changing a user’s role—Manager, Contributor, or Viewer—or by restricting a project or a folder to a specific user. Admins can set up user groups to make this easier on our Enterprise plans.

There’s a yearly discount available on the Professional plan. Enterprise can only be paid yearly.

No. We don’t offer discounts at this time. However, anyone is welcome to use our Free plan with its generous offerings.

You’ll be able to use Dovetail for the remainder of your billing period. At the end of the billing period, we’ll keep your workspace in a read-only state for a further 30 days so you can export your data. After this 30-day download period, your data will be deleted in accordance with your data retention policy. We don’t offer refunds.

No, unfortunately at the moment there is no way to pause your subscription. However, you can downgrade to a Free plan.

You’ll be able to use Dovetail for the remainder of your billing period. At the end of the billing period, we’ll keep your workspace in a read-only state for a further 30 days so you can export your data. After this 30-day download period, your data will be deleted in accordance with your data retention policy. We don’t offer refunds.